Clear immigration and collect luggage
Only contact the driver for pickup once everyone in your group is ready to move.
KLIA Terminal 2 pickup guide
Once your bags are with you, move calmly to the arrival pickup area.
This page is for Ellrae guests arriving at Kuala Lumpur International Airport Terminal 2. Follow the normal arrivals flow first, then tell your driver the clearest door or landmark near you.
Finish arrival formalities
Clear immigration, customs, and luggage collection before calling the driver in.
Use WhatsApp clearly
Send your terminal, door number, and any nearby sign or landmark.
Stay reachable
Keep your phone on because the driver may need to confirm your exact lane.
Terminal 2 arrival flow
Simple steps after landing.
Terminal 2 can feel busy after several flights arrive at once. The goal is simple: reach the public arrival pickup area, then send the driver the clearest waiting point.
Follow signs towards arrivals and pickup
Use the airport signs and stay with your group. Do not split up after luggage collection.
Wait at the arrival pickup side
Avoid moving to a different level unless your Ellrae driver specifically guides you there.
Send your driver your exact waiting point
Door number, pillar number, nearby sign, or a short photo of your waiting area can help.
Message to driver
What to send once you are ready.
I have collected my luggage and I am at KLIA Terminal 2 arrival pickup area. I am waiting near Door ___ / Pillar ___.
If you are unsure, send a quick photo of the nearest sign together with your message.
Important
Let the driver know if airport staff redirect you.
- Stay where you can safely wait with luggage.
- Do not move after sending your location unless you update the driver.
- Allow around 10 minutes for the driver to reach the correct pickup point.
Need help at Terminal 2?