Booking information

Cancellation Policy

If your plans change

We understand that plans can change, and that’s okay. If you need to cancel a confirmed booking, there is no cancellation fee or penalty.

Please let us know through WhatsApp as early as possible. We’ll acknowledge your cancellation and release the reserved slot so another customer can use it.

We kindly ask that you book only when you intend to travel. Every confirmed booking reserves a driver and vehicle for you, which may mean turning away someone else who needs the transfer.

Thank you for being considerate - it helps us take care of everyone.

Airport waiting time

There is no time limit on waiting for your airport pickup, and there is no airport waiting-time charge.

If you would like extra time at the airport for shopping, a meal or prayer, please let us know beforehand. Your driver will adjust their timing accordingly, so you can take the time you need.

If your flight is delayed

Your driver will monitor the flight number you provide online and adjust their timing if your flight is delayed. There is no airport waiting-time charge for the additional wait.

You’re also welcome to update us as soon as you hear about a delay. Keeping in touch helps us plan your pickup around your arrival.

If you do not turn up

There is no no-show fee or penalty. We understand that unexpected things can happen, but please let us know as early as possible if you cannot make your pickup.

When a customer does not turn up without letting us know, a driver and vehicle remain reserved unnecessarily. It takes time, energy and resources, and the slot could have helped another customer who needed a transfer.

A quick WhatsApp message makes a real difference. Thank you for helping us look after our drivers and other customers.